Code of Conduct

We are committed to making your visit as welcoming as possible and providing you with an enjoyable and safe environment. With that in mind, we have a few simple rules that we hope will ensure that everyone who shops with us has a great experience. For your safety and security, the Galleries employs a number of security measures, many of these are visible but, some are covert. Please keep an eye on any children in your care. 

Gift Card

Looking for the ideal gift……then how about The Galleries Gift Card?

Available from £5 to £1000, the Gift Cards are accepted throughout the majority of stores within The Galleries and Retail Park.

Gift Cards can be can be purchased from the customer service desk situated opposite McDonalds.

Order Gift Cards Online

Gift Cards T&C’s

Check your balance online

Free Wifi

Stay connected with free Wi-Fi!

You can now browse online for free whilst browsing around the shops, with our Wi-Fi Service.
So whatever you’d normally do online- catch up on the news, play games, Facebook or email- you can now do it here at the Galleries- no wires required.

To log on, simply search for TheGalleriesWiFi in your smartphone’s connection settings when you arrive.

You’ll be asked for a few personal details the first time you use it, and from then onwards you will be able to log on using just your registered email address.

Happy Web Browsing!



Don’t let limited mobility stop you or a friend from enjoying all that the Galleries Shopping Centre has to offer. Book a motorised scooter or manual wheelchair and make the most of our wheelchair-friendly malls. Scooter and wheelchair hire is subject to availability, however they can be reserved from the Customer Service Desk in advance by calling, 0191 416 7177.

To hire a mobility vehicle, you will need proof of identification which should be either a valid passport, valid driver’s license or a utility bill dated within the last three months. On presentation of these, you’ll be asked to fill out a hire agreement form.

Once that’s done, you’re ready to go!

Shopmobility is available from the Customer Service Desk near McDonalds. Car Park 1 & 2 equipped with disabled parking provide the nearest parking for Shopmobility users.

Changing Places

We are proud to announce that the Galleries is home of a specialist Changing Places facility which offers extra features and more space in order to cater for all members of the community including the profoundly disabled.

People with profound and multiple learning disabilities, as well people with other physical disabilities such as spinal injuries, muscular dystrophy and multiple sclerosis -often need extra facilities to allow them to use the toilets safely and comfortably. Our Changing Places facilities will help make the Galleries and Washington accessible to people who may not have been able to visit otherwise.

Mike Le-Surf, Changing Places Development Officer at MENCAP comments: “There is growing momentum behind Changing Places and the importance of making public places accessible to the whole community. We now have more than 800 Changing Places toilets nationwide and the shopping centre industry, in particular, is leading the way with almost 50 UK shopping centres now providing these more advanced facilities within the heart of local communities.”

Important Information

The toilet is located on the upper level by the public toilets and uses a radar key

Facility features

  • Bench – Height Adjustable, Adult Sized, Wall Mounted
  • Hoist – Ceiling , Loop
  • Peninsular Toilet
  • Washbasin Height Adjustable
  • Non Slip Floor
  • Floor Space (sq. m) – 17
  • Emergency Alarm
  • Privacy Screen
  • Paper Roll
  • Radar Key
  • Managed
  • Locked

Toilets/Baby Changing

Toilet Facilities are situated on the upper level. There are also toilet facilities situated in the following stores;

Shopping centre
Market Village

Retail Park
M&S Simply Food

Cash Points

Cash points are situated on the upper level of the centre. There are also cash points situated outside of the ASDA and Sainsbury’s entrances

Customer Service Desk

The customer service desk is situated opposite McDonalds in Albany Mall

Children's Rides

There are a variety of children’s rides throughout the centre on both levels.

Cycle Racks

There are cycle racks positioned alongside the Washington Library as well as Sainsbury’s.

Taxi Ranks

There are two taxi ranks at The Galleries. One is situated outside of the ASDA entrance and the other is located outside of the Market Village entrance.

Photo Booths

There are Photo Me Booths located outside of  the Martin’s entrance from the bus station and Ladbrokes, on the ground floor.

First Aid

First Aid trained personnel are always available on site.

Police Station

Our local Police Officer is always keen to build close ties with people who work within in the Galleries and is on hand to discuss any policing issues you wish to highlight. For more information please click here

Abandoned Trollies

Need to report an abandoned shopping trolley?

If you would like to report an abandonded trolley within the surrounding area of the Galleries then please contact the store which the trolley belongs to and they will arrange collection of the trolley.

ASDA – 0191 416 3838
SAINSBURY’S – 0191 497 2000

Bottle Warming

Bottle warming is available within most eating areas within the Galleries.

Click and Collect

At the Galleries we pride ourselves on offering convenient shopping right on your door step!

With more than 30 of our retailers offering Click & Collect, you can now shop online at your own leisure and pick up your purchases in store at your earliest convenience, giving you the flexibility to shop how and when you like, whilst taking advantage of our free parking, location and wide variety of stores.

Please see store listings for more details