Planning Your Visit

News — Planning Your Visit

 

Planning your visit

Following the UK Government’s announcement that restrictions will be lifted on the 19th of July, protecting the health and safety of our guests and staff remains our number one priority.

We are working closely with our stores so you can shop with confidence and ensure we continue to look after each other and stop the spread.

We will keep several measures in place to do our part to help control the spread of the virus for the foreseeable future, including enhanced cleaning regimes for all areas.

As we ease out of restrictions we are mindful that everyone will be moving at different speeds and we would appreciate it if everybody shows consideration towards other visitors and centre staff over the coming months.

We want everyone visiting the Galleries to feel as safe as possible, so please adhere to the government guidance to help prevent the transmission of Coronavirus (COVID-19).

  • Do not enter the centre if you are experiencing any of the COVID-19 symptoms.
  • Our Covid signage will remain in place encouraging Hands, Face, Space.
  • We encourage face coverings to be worn, unless exempt
  • Maintain a respectful distance from other members of the public
  • Our one way system will remain in place
  • Respect and follow the instructions outlined by our retail stores where they differ.

The Centre is busiest between 10 am and 1 pm, please consider visiting later in the day. Supermarkets and banks are much quieter in the afternoon.

We continue to monitor real-time footfall and if the Centre becomes too busy, we may ask you to wait outside until visitor numbers reduce.

Opening times
The Centre’s core hours for the majority of stores are:

Monday to Saturday: 9.00am to 5.30pm
Sunday: 10.00am to 4.00pm

Individual store times vary, especially at the Retail Park. Please check with each retailers’ page here

Cafes and food outlets are open. Please check here

Entrances
The Centre can be accessed from the following entrances/times:

Monday to Saturday
Martins Newsagent via the Bus Station: 6.00am – 6.00pm.
Doors are manned until 7.00pm to allow access with a buzzer to contact security outside of these hours.

McDonalds: 6.00am – 6.00pm.
Doors are manned until 7.00pm to allow access with a buzzer to contact security outside of these hours.

Sainsbury’s 7.30am – 6.00pm

Betfred via Health Centre: 7.30am – 6.00pm

Ladbrokes: 7.30am – 7.00pm
These doors are currently closed while essential maintenance works take place.

SUNDAY
All entrances are open 8.30am – 4.00pm.

Car parks
All car parks are open. Please only use disabled bays if you are a blue badge holder and family bays if you have young children.

Bus Station
The bus station is open. Bus services are operating with social distancing measures in place including the use of a face covering, using contactless payment where possible and with limited numbers of people allowed on buses.

For information on timetables visit: https://www.gonortheast.co.uk/services

Seating
We have kept one seat on each row open for those that need them during a visit.

Are the toilets open?
Our public toilets can be found on the first floor and include disabled facilities and a changing places room. Our queuing system remains in place for busy periods. Please speak to a member of staff if you need any assistance.

Baby Change
Our baby change room is open. Please speak to a member of staff if you need any assistance.

Can I use the lifts?
The lift from the bus station and also the lift in the Centre near Cooplands to access the first floor are in use. Please use the lifts individually or with people from the same household only.

Wheelchair and Scooter hire
Our wheelchairs and scooters are available to hire. Please call 0191 416 7177 for reservations.

If you have any questions, please do not hesitate to get in touch: info@gallerieswashington.co.uk

The Centre has played a huge role in serving our community during these uncertain times and we would like to take this opportunity to thank the work our store colleagues and our Centre team have done, and continue to do, to ensure the Centre remains a clean and safe place to visit.

As always, thank you for your support in what has been a very difficult time and for your continued support in keeping everyone safe.

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