News — Planning Your Visit
Planning your visit
We are working closely with our stores so you can shop with confidence and ensure we continue to look after each other.
Government regulations require all visitors to the Galleries to wear face coverings at all times. This includes wearing coverings in all stores and communal areas throughout the centre. Do appreciate that those with medical conditions and disabilities as well as children under the age of 11 are exempt. Thank you.
A great deal of effort has gone into making the Galleries a safe place for our staff and customers, so we ask that everyone respects this rule to ensure we limit the spread of COVID-19 and keep everyone safe.
Where possible, please shop alone and pay by contactless.
Social distancing signage has been placed throughout the Centre as well as queuing signage outside of some stores. Please try and avoid long queues and come back to any particular busy stores later.
We are asking shoppers to keep left with markers on the floors and staircases to assist and barriers in place to help social distancing.
Please be patient using stairs and escalators by leaving a 4 step gap between you and others. Use our lifts individually or in household groups.
You can watch a short video of some of the measures we have put in place here: Safer Shopping
The Centre is busiest between 10 am and 1 pm, please consider visiting later in the day. Supermarkets and banks are much quieter in the afternoon.
If the Centre becomes too busy, we may ask you to wait outside until visitor numbers reduce.
The Centre’s core hours for stores is 9 am to 5.30 pm.
You can access the Centre between 7 am and 6 pm and all entrances are open.
Individual store times vary, especially at the Retail Park. Please check with each retailers’ page here
Cafes and food outlets are open for take away only. Please check here
Please note: When ordering food and drink, please do not consume this in the Centre.
All car parks are open. Please only use disabled bays if you are a blue badge holder and family bays if you have young children.
The bus station is open. Bus services are operating with social distancing measures in place including the use of a face covering, using contactless payment where possible and with limited numbers of people allowed on buses. For information on timetables visit: https://www.gonortheast.co.uk/services
We have kept one seat on each row open for those that need them during a visit. Please do not consume food here as you will be asked to move on.
Are the toilets open?
Our public toilets can be found on the first floor and include disabled facilities and a changing places room. We have introduced social distancing in the public toilets with limited toilets and sink available to use and a queuing system in place for busy periods. Please speak to a member of staff if you need any assistance.
Our baby change room is open. We have introduced a higher level of cleaning in line with the World Health Organisation’s guidelines and have introduced social distancing in the public toilets with limited toilets and sink available to use and a queuing system in place for busy periods. Please speak to a member of staff if you need any assistance.
Can I use the lifts?
The lift from the bus station and also the lift in the Centre near Cooplands to access the first floor are in use with social distancing guidelines signed. Please use the lifts individually or with people from the same household only.
Wheelchair and Scooter hire
Our wheelchairs and scooters are available to hire. Please call 0191 416 7177 for reservations.
If you have any questions, please do not hesitate to get in touch: firstname.lastname@example.org
Since lockdown was announced, the Galleries has remained open to provide access to essential services such as pharmacies, supermarkets and banks.
The Centre has played a huge role in serving our community during these uncertain times and we would like to take this opportunity to thank the work our store colleagues and our Centre team have done, and continue to do, to ensure the Centre remains a clean and safe place to visit.